Are you getting the below error message when connecting your Hotmail or MSN email address?
The good news is that Hotmail/MSN requires several security features when connecting to a 3rd party app. Syncing your Hotmail/MSN email with First will require you to create an app specific password to keep your account safe. The bad news is that it will take a few more steps then connecting a Gmail account.
If at anytime during these steps you are needing assistance reach out and submit a request here.
1. Enable Two Factor Authentication on your account
In order to enable Two Factor Authentication on your account, follow the steps outlined below:
Log into your Hotmail/MSN email Account.
Click on the initials in the top right hand corner and in the drop down box, select My Account.
Once you open the Account Home page, scroll down until you see the Security section. Click Update.
Under the More Security Options click Explore.
2. Verify your identity
Your email account will require to your verify your identity in order to change your security settings and you will see the following screens. Follow the prompts and have your cell phone nearby to receive a code by text.
Click the grey box to confirm you want to confirm your identity by text.
Type in the last 4 digits of your phone number.
Type the code sent to your phone number
After you type in the code, you should be directed to your Additional Security Settings homepage. If on that page you DO NOT see a section titled 'App Passwords', continue to follow the below directions. If that section is available to you, skip to the section 3. Creating an App Password.
Click Set up two-step verification.
Enter Code and click Next.
Verify your identity by an alternate method. You will need to have either an alternate email address OR an alternate phone number that will allow you to receive a code through text. It cannot be the email address that is currently associated with your email address. Click Next. Enter the code and click Next.
You have successfully turned on Two Factor Verification. Copy the code below and store in a safe place and click Next.
3. Creating an App Password
Once you click Finish on the previous screen, you should be taken back to the Additional Security Setting homepage. Scroll down to the section Titled App Passwords and click Create a new app password.
Write down or copy the App password presented on your screen. You will need this password to enter into First.
4. Enter App Password Into First
Open your First Conversation app and click on the Network tab at the bottom right of the screen.
In blue letters you will see 'Add Email Account'. Click to add your Hotmail/MSN email account.
Enter your email address into the space provided and click 'Sign In'.
When prompted to enter your password. DO NOT enter your regular email password. Instead enter the app specific password you copied or wrote down that was provided by Hotmail/MSN (see picture above). For example, in the password section you would type: hibebohwjqrxdkwh (from the example above) into the password space. Yes, your password is long and hard to type in, but it keeps your account safe and secure!
If you have reached this point, you have successfully synced your Hotmail/MSN account and should see your contacts in app shortly.