When we upload your contacts, we match all contacts against emails and phone numbers of a nationwide list of realtors. If an agent is using another email address that they did not register OR their name appears different in your phone then the name they registered with, we don't have a good way of knowing they are a realtor and they may still appear in your First app. We do our best to remove as many agents as we can, but we know that occasionally we do miss a few.
If you find realtors in your app that you would like to remove from your Opportunities list, you can select the ‘Mark as Agent’ button at the bottom of the Contact Profile page. This will remove them from appearing in your Opportunities list and Recommendation tiles, and they will only appear in the Labeled Contacts section on the Account tab .
Any realtors that we initially found in your contacts will be labeled as ‘Real Estate Agent’ under the Labeled Contacts section on the Account tab.